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Terms and Conditions

Terms and Conditions

We are confident that you will love your RC hair extensions. We offer the best quality hair paired with outstanding customer service and expertise. If for any reason you are unhappy with our products, please feel free to follow our return and exchange policies and if you are unsure of confused about any do not hesitate to contact us at 1.855.271.4247.

Exchange Policy

We accept all unused and unopened merchandise for exchange. Please inspect all products BEFORE use to confirm you received the correct products.

Return Policy

We will offer a full refund to undamaged, unused hair within 14 days of delivery. We will gladly refund the cost of your hair with no restocking fees if the following applies:

  • Items in question have not been used or altered in any way;
  • all ties and packaging are still intact;
  • the hair has not been washed, dyed, curled, braided, worn, or treated or styled in anyway;

Please inspect and examine all hair for correct pattern, color, texture and length prior to using the hair. Consult your stylist if you are unsure.

You must call or e-mail us before returning all hair extensions and weave products. All unauthorized returns will be discarded.

Please follow our return/exchange policy to receive replacements and contact us by phone (1.800.676.HAIR, option #2) or email service@remycapillus.comregarding all unsatisfactory transactions.

Warranty Claims

For all Warranty Claims please read our Warranty Terms.

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